JOB TITLE: Friend of the Court Account Specialist

REPORTS TO: Friend of the Court


Performs a variety of clerical functions involved in setting up case files, entering case information into the computer, processing account adjustments, auditing payment accounts, and performing other related clerical functions.


(An * denotes duties or responsibilities judged to be “essential job functions" in terms of the Americans With Disabilities Act or ADA)

  • Establishes new case files. Enters case information into the computer, including initial case filings and orders, modified court orders, and related case information.*
  • Enters parenting time credit, emancipations, order modifications, income withholding orders, and account adjustments into the computer.*
  • Audits client accounts to verify account status. Meets with clients and/or court staff to explain audit findings and payment histories.*
  • Assists clients, attorneys and other agencies by verifying account status. Provides information about account credits and FOC policies and procedures in response to routine inquiries.
  • Prepares and sends correspondence to clients explaining account credits, account status and payment histories.*
  • Processes certifications and decertifications verifying status of accounts, transferring accounts, and requesting refunds from the State for account overpayments.*
  • Assists in processing mail, receiving support payments, screening telephone calls and visitors, scheduling appointments and in other areas of the office when required.
  • May assist in all 46th Circuit Trial Court Divisions when necessary to meet the needs of the court.
  • Performs other duties as assigned by the Chief Judge.

The above statements are intended to describe the general nature and level of work being performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed by such a person.